Terms of Service

By accessing or using the Augnix platform, website, APIs, or any related services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services. These Terms apply to all users globally, including users in India, the European Union, United Kingdom, United States, and other jurisdictions. Additional jurisdiction-specific terms may apply.

Augnix Intelligence Private Limited develops artificial-intelligence software and related technology services, including AI agents, digital employees, conversational interfaces, guided digital experiences, workflow automation and associated enterprise integrations. Our platform enables businesses to create, configure, govern and deploy Digital Guides across voice, chat, email, WhatsApp, live avatar and CRM channels.

We process personal and business data in accordance with applicable data protection laws, including: • India's Digital Personal Data Protection Act (DPDP) 2023 • EU General Data Protection Regulation (GDPR) • UK GDPR and Data Protection Act 2018 • California Consumer Privacy Act (CCPA) Data is processed in-region wherever required by law. We maintain Data Processing Agreements (DPAs) for enterprise customers. Please review our Privacy Policy for full details of our data practices.

Pricing and invoicing are subject to applicable taxes as required by law. India: All prices are subject to GST as applicable under the Goods and Services Tax Act. Applicable tax identification will be provided on invoices. Other jurisdictions: Prices may be subject to VAT, sales tax or other local taxes as applicable. Customers are responsible for providing accurate tax identification information. Tax invoices will be issued in compliance with local requirements.

All content, software, algorithms, models, and technology comprising the Augnix platform are the exclusive property of Augnix Intelligence Private Limited and its licensors, protected by Indian and international intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services or included software. You may not reverse engineer or attempt to extract our source code or AI models. Your data remains your property. You grant us a limited license to process your data solely to deliver the Services as described.

We strive to maintain high availability of the Augnix platform. Specific service level commitments, if any, are defined in your enterprise agreement and may vary by subscription tier. We are continuously developing and improving the platform. Scheduled maintenance and updates may cause temporary service interruptions.

To the maximum extent permitted by applicable law, Augnix Intelligence Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Our total liability for any claims under these Terms shall not exceed the fees paid by you in the twelve months preceding the claim.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India. For EU customers, nothing in these Terms affects your rights under EU consumer protection laws. For UK customers, these Terms comply with UK consumer and business protection legislation. International disputes shall first be attempted through good-faith negotiation, followed by arbitration under the Indian Arbitration and Conciliation Act 1996.

We design our platform for enterprise security and implement technical and organisational measures including: • Encryption at rest and in transit • Multi-factor authentication • Role-based access controls • Regular security assessments Report security vulnerabilities to: [email protected]

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